Terms and conditions

1 – General

All quotations are made and orders accepted by Stanhope-Seta in accordance with the following Terms. Should you find any matters about which you are not happy – please tell us and we will do our best to resolve any queries.

2 – Specifications

Published specifications and product details are subject to amendment as a result of necessary or desirable updating or improvement. If these are considered to be of consequence we shall endeavour to advise the customer and reserve the right to supply goods to the specification and/or design current at the date of despatch. Goods and services are supplied under our ISO 9001 Quality accreditation.

3 – Quotations, acceptance and delivery

Prices and delivery details are correct at the time of quotation and may be subject to amendment or to confirmation at the time of receipt of order. No liability is accepted for any amendment. Whilst every effort is made to meet delivery dates, these are estimates only. No liability is accepted for delays and time is not of the essence.

After acceptance of a firm order, we are under no obligation to accept amendments or cancellations but will at all times endeavour to meet customers revised wishes. Details of our minimum order value are stated in our current price list.

4 – Prices, packing and freight

Unless otherwise specified by us, all prices are ex-works and packed suitable for airfreight. Value Added Tax will be charged where applicable.
The date of invoicing is the date when goods leave our factory or when the customer is notified that they are ready for collection. If goods are ready for delivery and collection as agreed, but goods are not called forward after 14 days notification, they may be subject to demurrage charges.
We are pleased to quote costs for freight, insurance, certification and documentation. Transport of hazardous materials may involve additional cost.

5 – Insurance

5a) Goods delivered to United Kingdom destinations are covered by our transit insurance, but subject to an excess policy. Claims will only be considered in cases where the value of the claim exceeds 1000.00 pounds sterling. Both the carriers and ourselves must be advised within 24 hours of receipt of goods in respect of shortages or breakages, or, in the event of non-delivery, within 28 days from invoice date.
5b) Insurance for goods for Export will be arranged by us and charged to the customer, unless specifically
agreed otherwise, but subject to an excess policy. Claims will only be considered in cases where the value of the claim exceeds 1000.00 pounds sterling. Both carriers and ourselves must be advised within 24 hours of receipt of goods in respect of shortages or breakages, or, in the event of non-delivery, within seven days from despatch by air or within 10 days of expected date of arrival by sea.
5c) No liability is accepted in respect of any loss, or damage caused by, or consequent upon delay in delivery or non-delivery from any cause whatsoever. In particular, deliveries offered ex-stock are subject to the goods being unsold at the time of receipt of order.

6 – Payment

Payments may be made by Advance Payment, Visa or Mastercard credit cards, or on terms of an Approved Credit Account. To accommodate standard export terms, Cash Against Documents or Letters of Credit, may also be used. Our sales order processing team will gladly provide additional details.
All documents are in Pounds Sterling unless stated to the contrary. Invoices submitted on the basis of an Approved Credit Account are due for payment within 30 days of invoice date. The right is reserved to charge interest on overdue accounts at a rate equivalent to 4% above the applicable statutory default interest rate.

7 – Warranty

We warrant that SETA equipment will be free from defects of workmanship, design or materials for a period of 18 months from the date of leaving our factory.

Seta Plus Extended Warranty is available for many SETA instruments, please refer to our catalogue or website for details.
During the warranty period we have the options either to repair or to replace faulty equipment. Please refer to us before returning goods in query under warranty, giving full details. Whilst every possible effort will be made to give complete satisfaction, our decision is final.
Not withstanding the above warranty, Stanhope-Seta will have no liability to repair or replace goods or to compensate the customer:

(i) as a result of defects arising from fair wear and tear, including bearings, seals, switches and any other
components which due to their nature have moving parts that under certain operating conditions may have an effective working life of less than the standard warranty period;

(ii) if the equipment is not used in accordance with the design specifications and the installation and operating instructions;

(iii) if there is any attempt to eliminate a possible or actual malfunction without our consent. Please refer to us for specific recommendations;

(iv) if SETA instruments are used in conjunction with equipment not recommended by us. Please refer;

(v) in the case of Accessories or Spares which might be expected to need replacement within the period or;

(vi) in the case of anything not of our manufacture. Any warranty by manufacturers of instruments, apparatus or components supplied to us and capable of assignment will be passed on to our customers under the terms specified.
In any event Stanhope-Seta shall in no circumstances be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof for any increased costs or expenses; any loss of profit, business, contracts, revenues, anticipated savings; or any special indirect or consequential damage of any nature whatsoever.

8 – Liability and indemnity

Save for liability for death of a human or personal injury arising from Stanhope-Seta’s negligence, our liability for any and all direct loss or damage resulting from defects in product or any other cause shall be limited to a maximum of the purchase price paid for the goods in respect or in relation to which such loss or damage is claimed

9 – Legal construction and arbitration

English Law shall apply to all matters in connection with our Terms and with our contract with the customer. Any question or dispute arising which cannot be settled between parties shall be determined by the arbitration under the Rules of London Court of Arbitration.

10 – Copyright

Registered trademarks and all intellectual property in any drawings, sketches or literature supplied in connection with quotations, order or equipment remains the property of Stanhope-Seta who reserves the copyright. Reproduction of such material may be permitted subject to credits and our prior agreement.

11 – Risk and title of goods

Risk in all goods passes to the customer when the goods leave our factory unless otherwise agreed.
Title to all goods sold shall remain with Stanhope-Seta and shall not pass to the customer until all amounts due in respect of the sale have been paid. If the customer sells the goods, the proceeds of sale shall be held in trust for Stanhope-Seta to the extent that it has not received payment for them in full.

12 – Shortages and error

Any claim for shortage or error in consignment must be made promptly after receipt of the goods. We reserve the right to reject any claim made after seven days.

13 – Health and safety regulations

It is responsibility of the customer to ensure that all persons involved with equipment supplied by Stanhope­ Seta are fully briefed with the relevant instructions for use and with local regulations.

14 – Recycling

Provisions for the end of life disposal of goods supplied or replaced as provided for in any regulations including those of the WEEE directive shall be under the Customer’s control and cost, unless mutually agreed otherwise in writing.